Whether you're a first-time parker or a frequent user, this page provides valuable information to help make your parking experience as seamless as possible.
We understand that securing parking for the Brisbane International Cruise Terminal can be a stressful and confusing experience. That's why we've created this FAQ page to help you find the answers you need quickly and easily. Browse through the questions and answers below to learn more about our parking services and facilities.
If you have a question that isn't covered in this FAQ, please feel free to contact us directly. Our customer service team is here to assist you and ensure that your parking experience is hassle-free.
Can I reserve a parking spot in advance?
Yes. You can select your preferred parking space and make payment online to confirm your reservation.
Is there a shuttle service?
We have a FREE shuttle service that runs continuously between the car park and the Brisbane International Cruise Ship Terminal. We are conveniently located only 1 kilometre from the terminal!
Is the parking lot secure?
Our compound is fully secured. It is monitored by 24/7 surveillance cameras. We also have a 24/7 caretaker who lives onsite as well as a security dog! These measures ensure that your vehicle is protected at all times whilst in our care
Can I cancel my booking?
Yes. You can cancel up to 72 hours prior to entry date. Cancellations up to 72 hours prior will attract a $50 cancellation fee.
If you cancel within 72 hours of entry date, you will forfeit your entire payment
What are the payment options for parking?
Preferred payment method is by credit card online to confirm your booking. Cash payments are welcome however there is no guarantee your space is secured unless prior payment is made. Feel free to contact us if you have any questions
What are the operating hours of the parking lot?
The car park operates on cruise ship days. Arrangements outside of these times can be be made prior by contacting us
Do you offer discounts for seniors?
Absolutely!
We offer 10% discount to seniors. We also love and support our ex-service men and women and offer 10% off their bookings :)
Just present your Seniors Card to our check in staff on arrival
How far are you from the Cruise ship terminal?
We are conveniently located approximately 1 kilometre from the terminal.